Terms & Conditions.

Welcome to thelittlegiftcottage.co.uk. Before you start shopping, please make sure you agree with the following terms and conditions.

Definitions

Customers or visitors to this website are referred to as “you.” The Little Gift Cottage Limited is referred to as “us,” “our” or “we.”

Contract of sale

No contract will be formed until you have received an email stating that your order status is “Completed” and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be in stock – in these cases we will email you with your options which may be limited to an immediate refund (refunds can take up to 3-5 working days to get to your account after we have processed them).

Making a purchase

When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed.

In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders are usually dispatched within 2 working days. Orders placed at the weekend will normally be posted on the next working day. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.

Pricing

All prices shown on our website are inclusive of VAT and in GBP (£). We are currently unable to ship orders outside of the UK. We are also currently unable to ship to Northern Ireland.

We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.

Exchanges

Please note we do not offer exchanges for alternative items, colours or sizes. An exchange is placed as a new order. This will involve placing a new order and taking payment details from you again. You will be refunded for any returned item(s) in line with our Returns & Refunds Policy

Packaging

We make every effort to package your items attractively, safely and securely. It is important that you retain any packaging if you want to make a return.

Postage

All items within the UK ordered online will be posted by Royal Mail and may require a signature.

If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of intended delivery. We will always try our best to make sure you get your items on time.

Please see our Delivery & Postage information page for full details.

Quality

We source and stock products from designers and brands who create the highest quality products in gifts and accessories. We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items may differ slightly from one item to another.

We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we’ll make every effort to help.

Security

We understand that your want to shop securely and with confidence. Therefore our website uses an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solution to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised.

Use of our website

All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of The Little Gift Cottage Limited. You must also not use our website in any way that undermines the credibility of The Little Gift Cottage Limited.

Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.